Fixed in 4.1.25: 4.1.20 crash to desktop bug

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Fixed in 4.1.25: 4.1.20 crash to desktop bug

    by Eric Haugen » Tue Oct 02, 2012 9:53 am

We are aware a new bug was introduced with the 4.1.20 when a user goes into add part and in and out of the properties of a part the software will freeze and crash.
properties.JPG
properties.JPG (118.86 KiB) Viewed 11226 times
This has been reported to our developers and we hope for an update soon. We thank you for your patience as we resolve this issue.
Last edited by Sal Hernandez on Tue Jun 10, 2014 9:07 am, edited 5 times in total.
Reason: To ensure it gets seen in both General and PCB123 schematic subs
Eric Haugen
Sunstone Circuits
13626 S. Freeman Road
Mulino, OR 97042
Phone: 800-228-8198
Fax: 503-829-6657
Eric Haugen
 
Posts: 31
Joined: Thu Sep 08, 2011 12:00 am

Re: 4.1.20 crash to desktop bug

    by Sal Hernandez » Thu Nov 01, 2012 6:43 am

I am sorry that you are having trouble with the software. To help we need as much detail as you can provide to reproduce the issue.

Please provide the following information.
  1. Describe what you are doing when the crash occurs.
  2. Provide instructions to reproduce the crash.
  3. A screenshot of any errors or display issue that you are experiencing.
  4. A copy of your PCB123 file for review.
  5. A copy of your latest crash file and any journal logs to go with it. This information can be found in one of the following locations.

    XP: C:\Documents and Settings\All Users\Application Data\PCB123\BackupFiles

    Windows 7: C:\ProgramData\PCB123\BackupFiles
You can include this information here in the forum or send it directly to support@sunstone.com. Please feel free to contact customer support if you have any questions.
Regards,

Sal Hernandez
Software Support Engineer I
Sunstone Circuits
13626 S. Freeman Road
Mulino, OR 97042
Phone: 503-829-9108 x226
Fax: 503-829-5482
Sal Hernandez
 
Posts: 381
Joined: Wed Jul 06, 2011 12:00 am

Re: 4.1.20 crash to desktop bug

    by Sal Hernandez » Wed Nov 07, 2012 6:26 am

Thanks for providing the files. I have created a ticket for development. Any information you can provide to reproduce the issue will help.
Regards,

Sal Hernandez
Software Support Engineer I
Sunstone Circuits
13626 S. Freeman Road
Mulino, OR 97042
Phone: 503-829-9108 x226
Fax: 503-829-5482
Sal Hernandez
 
Posts: 381
Joined: Wed Jul 06, 2011 12:00 am

Re: 4 1 20 crash to desktop bug

    by Eric Haugen » Wed Feb 20, 2013 6:09 pm

Where do save files live? I have one that gets this crash within 30seconds-5minutes of loading. I dont know if its a problem with my system, or just some random combination of variables in game.
Hello, this thread should help you find a back up if you're still having issues with your design crashing.

commonly-used-folders-and-user-files-t183.html
Eric Haugen
Sunstone Circuits
13626 S. Freeman Road
Mulino, OR 97042
Phone: 800-228-8198
Fax: 503-829-6657
Eric Haugen
 
Posts: 31
Joined: Thu Sep 08, 2011 12:00 am




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