Commitment to Our Customers

Commitment to Our Customers

    by kellyA » Fri Nov 15, 2019 11:39 am

Commitment to Our Customers by Matt Stevenson

The culture at Sunstone is driven by the success of our customers, we succeed when they do. We continue to be a partner for some of the largest companies, fast growing small companies and every business type in between; because Sunstone has adopted a customer first culture that has evolved over the 45+ years that we have been making PCBs. We truly have a companywide commitment to our customers and it can be seen in our key metrics of on time delivery (>99%), quality (~99% yield) and the vast number of loyal Sunstone customers.

Products have become increasingly difficult to manufacture with shorter and shorter lead times needed. In order to consistently achieve these requirements and maintain the key metrics, Sunstone continues to evolve its manufacturing capabilities and efficiencies to answer the bell on a daily basis.
• The addition of more capable equipment
• Evolution of our products – Design Software tools (PCB123®)
• PCB Layout service
• Continuous improvement initiatives internally
• Continued commitment from our entire Sunstone team
Pushing to maintain these goals has allowed us to be able to offer some things that we did not believe possible 5 to 10 years ago. One that we are most proud of is our ability to manufacture a 14 layer PCB design in a one day turn.

“We really appreciate that our customers trust Sunstone with their time critical projects and we love the challenge to help make them successful.” – Production Manager Mike Connella

If you have any special requests for your next PCB project, don’t hesitate to ask Sunstone to help make the seemingly impossible deadline possible.
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