Order parts in BOM is incorrectly sent to USA site instead of to Canadian site

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Re:Order parts in BOM is incorrectly sent to USA site instead of to Canadian site

Postby JohnD » Mon May 14, 2012 9:30 am

I've just updated PCB123 to the latest version and I get directed to the Digikey.com site instead of to the Digikey.ca site when I try to order the parts. Does anyone else have the same problem ordering from Canada? I've been in touch with Support but no resolution so far.
JohnD
 
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Re:Order parts in BOM is incorrectly sent to USA site instead of to Canadian site

Postby Sal Hernandez » Mon May 14, 2012 9:30 am

John,

I have contacted our development team with your question. I will follow up with you once I have more information. I am not sure that PCB123 controls which site you are directed to.
Regards,

Sal Hernandez
Software Support Engineer I
Sunstone Circuits
13626 S. Freeman Road
Mulino, OR 97042
Phone: 503-829-9108 x226
Fax: 503-829-5482
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Order parts in BOM is incorrectly sent to USA site instead of to Canadian site

Postby JohnD » Mon May 14, 2012 9:30 am

JohnD
 
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Re:Order parts in BOM is incorrectly sent to USA site instead of to Canadian site

Postby JohnD » Mon May 14, 2012 9:30 am

Quote: Sal Hernandez 02-08-2012 16:52:55 John,

I have contacted our development team with your question. I will follow up with you once I have more information. I am not sure that PCB123 controls which site you are directed to. Item solved by following instructions from a support member. Instructions as follows: Thank you for taking the time to email us. I apologize for any inconvenience and frustration that you are having with the ordering system defaulting to US page. Please click the NEW ORDER button on the bottom of the page. Then you can change it to CA and shouldn't have any issues. Thank you again for your time and attention. If you have any further questions or comments do not hesitate to contact us.
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